Refund Policy
Refund Policy
Hi there! We hope you love what you bought — but if something’s wrong, we’ve got your back.
✅ When You Can Get a Refund:
You can request a refund if:
The item is damaged, defective, or not as described
You contact us within 72 hours (3 days) of receiving it
After 3 days, we won’t be able to offer a refund.
🛠️ How It Works:
Reach out to us by email or phone with your order number and a photo of the item.
If approved, we’ll send you a return label and instructions.
Once we get the item back and inspect it, we’ll refund your payment in 5–7 business days.
🚫 No Refunds On:
Items that are worn, washed, or changed
Final sale, clearance, or promo items
🚚 About Shipping:
Shipping costs are not refundable
If your order had free shipping, we’ll deduct the shipping cost from your refund
🔁 No Exchanges (For Now)
Want something else? Just request a refund (if eligible) and place a new order.
Questions?
We’re here to help — just reach out to us anytime.
📧 info@lukufiti.com
📞 +2547 92 607 911