FAQs
Frequently Asked Questions
What type of clothing do you sell on your website?
PreLoved, PreOwned Thrift Clothing, shoes and Jewelry.
What payment methods do you accept?
We accept all major credit cards & MPESA.
How long does it take for my order to arrive?
Delivery times vary depending on your location and shipping method selected. Please refer to our shipping policy for estimated delivery times.
Are your clothes true to size?
All inventory available on Luku Fiti is Preloved and Preowned; Sizes very depending on the area which the clothing was sourced. Please refer to our sizing chart for accurate measurements. We encourage vendors to tag accurate sizing based on the sizing chart.
How can I contact customer service?
You can contact our customer service team via email, phone, or live chat. Please refer to our contact us page for more information.
What Shipping Methods Are Available?
We have a drop off station in the CBD, we also provide delivery service option which are included in every checkout process
How Long Will It Take To Get My Package?
Within three days. This allows us to follow up with the vendors and process and deliver your purchase.
How Can I Cancel Or Change My Order?
To cancel an order, please contact us through email or phone with your order number and reason for canceling your purchase.
Do I need an account to place an order?
Yes. This allows us to keep track of the order, and follow up.
How Do I Track My Order?
To track your order please contact us with your order number.
How Can I Return a Product?
To return an order. Please contact us through Email, Whatsapp or Call us. Our customer service is always ready to help you through any issues or concerns you may have.